Server Roles Quiz

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Question 1 of 13

1. Question
What are the elements of a SCAB Check?
- Slurring, Coordination, Aggression, and Breath
- Speech, Coordination, Appearance, and Behavior
- Stumbling, Crawling, Attitude, Binge Drinking
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Question 2 of 13

2. Question
Select ALL that apply why the Front Door is such an important position:
- Regulate the number of people who come in
- Line of first defense – first opportunity to interact with a potential patron before they're in you establishment
- Chance to make money from people trying to cut the line
- Have the opportunity to help protect your team and customers from dangerous situations like intoxicated individuals
- First opportunity to express to customers what the policies of the bar / restaurant are
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Question 3 of 13

3. Question
Lily, a customer of your restaurant, asks you to look after her phone and wallet while she uses the restroom. Should you take reponsibility of looking over her items?
- Yes – Look over her items
- No – Do not take responsibility for her possessions
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Question 4 of 13

4. Question
Select ALL that apply: What rights do customers have?
- Right to a Safe Entry
- Right to a Safe Visit
- Right to Free Food
- Right to a Safe Exit
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Question 5 of 13

5. Question
Select ALL that apply: What are some reason’s a server may refuse to server a patron?
- Patron is acting rude or disrupting other guests
- The server doesn't feel like serving the customer
- The establisment is over capacity
- The bar / restaurant is closed
- Patron is a ethnicity that the server doesn't want to help
- Patron has brought their dog or pet into the establishment
- The Patron is intoxicated
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Question 6 of 13

6. Question
John is a long time customer of your restaurant but has gotten too drunk at dinner – should you continue to offer him drinks?
- Yes
- No
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Question 7 of 13

7. Question
In order to avoid overserving what should you do?
- Do not over pour your drinks
- Slow down the service of drinks
- Offer the patron food
- Serve the patron water with their drinks
- Do not allow the patron to order another drink until they've finished their existing drink
- All of the above
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Question 8 of 13

8. Question
Alexa has been at the bar for a while and is now too drunk so she must be refused service – how should you go about refusing service? (Select ALL that Apply)
- Loudly kick her out and make sure everyone around her notices
- Be courteous but firm telling her she can no longer be served
- Be quiet and discrete so she doesn't feel attacked or embarassed
- Focus on letting her know that it is your duty to safely serve your customers to avoid liability
- Inform the manager and your other co-workers of your decision
- Offer a glass of water, non-alcoholic beverage or food item
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Question 9 of 13

9. Question
How can you reduce liability as a server? (Select ALL that apply)
- Ask the customer how they are doing at every point of sale
- Use the word impaired instead of intoxicated
- Perform regular SCAB checks
- Have policies posted and reinforced regularly
- Keep thorough record of incidents when they occur
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Question 10 of 13

10. Question
Which of the following is an example of a depressant
- Cocaine
- Caffeine
- Alcohol
- LSD
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Question 11 of 13

11. Question
TRUE or False: The use of effective policies increases the profitability of a liquor licensed premise
- True
- False
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Question 12 of 13

12. Question
What are some guidelines for effective policies?
- Policies should be specific and clear
- Policies should be reviewed for relevance and accuracy
- Policies shound be reinforced and regular training of new and existing employees should occur
- All of the above
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Question 13 of 13

13. Question
Kyle comes into your bar/restaurant and starts a fight. Should you record the fight in an incident log?
- Yes record all of the details of the incident in order to use in court if any party brings suit
- No try to hide the fact the fight happened out of fear you and the bar may get in trouble
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Server Roles Quiz

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