Washington Server Training

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Course Content

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Introduction 3 Topics

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Lesson Content

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Introduction

Mission Statement

About the Course

MAST Background and Requirements 9 Topics | 1 Quiz

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Lesson Content

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Module 1 MAST Background & Requirements

Permits, Identification, and Property

What to do if your permit is lost/stolen or the info needs to be updated

Summary

Module 1 Assessment

Blood Alcohol Concentration and Factors that Affect BAC 23 Topics | 1 Quiz

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Lesson Content

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Introduction

Classification of Alcohol

How Alcohol is Processed

Blood Alcohol Concentration (BAC)

How to read a BAC Chart

Male and Female BAC Charts

Average Drink Size & Alcohol By Volume (ABV)

Factors Affecting BAC

Factors Affecting BAC (Continued)

Summary of Influential Factors

Factors Affecting BAC – Energy Drinks

Interactions with Prescription Medicine

Identifying a Patron on Recreational Drugs

Identifying a Person on Depressants

Identifying a Person on Depressants (Continued)

Identifying a Person on Stimulants

Identifying a Person on Stimulants (Continued)

Identifying a Person on Hallucinogens

Identifying a Person on Hallucinogens (Continued)

Alcohol Poisoning

Summary

Module 2 Assessment

Liquor Laws + Acceptable Identification Cards 26 Topics | 1 Quiz

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Lesson Content

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Introduction

Laws Regarding Minors

Zero Tolerance Policy

Good Faith

Administrative Penalties

Administrative Penalties (Cont.)

Administrative Penalties (cont.)

Criminal Penalties

Acceptable Forms of ID

Adult Washington ID’s / Drivers Licenses

Old Washington Minors ID

Washington Federal Limits Apply ID

US Passports

US Passport Cards

US Military Common Access Card

US Military ID Cards

Washington Temporary License

US Merchant Mariners Document

Washington Tribal IDs

Techniques for Checking ID

The FEAR Method

Certification Card

Minors Seeking Alcohol

Minors Seeking Alcohol (Continued)

Avoiding Serving to Minors

Summary

Module 3 Assessment

Signs of Intoxication and Laws Regarding Apparently Intoxicated Persons (AIP) 26 Topics | 1 Quiz

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Introduction

Rules regarding Apparently Intoxicated Persons (AIP)

What is SCAB?

Signs of Intoxication

Signs of Intoxication (Continued)

Customer Protections

Disabilities

Removing Drinks or Stopping Service

Responsible Sale and Service

Refusing Service

Refusing Service (cont)

Refusing Service (cont.)

Helpful Hints for Refusing Service

Intervention Techniques

Intervention Script Examples

Intervention Script Examples ( cont.)

You can Reduce or Prevent Liability by:

Avoiding Over-service to Patrons

Why You Need House Policies

House Policies

Cutting People Off

Cheat Sheet for Avoidance of Overservice

DUI and Liability 11 Topics | 1 Quiz

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Introduction

Negative Impacts of Alcohol

Public Health Risks of Alcohol

How Alcohol Affects Neighborhood Quality of Life

Driving Under the Influence

Implied Consent

Third Party Liability

Types of Liability

Incident Logs

Incident Logs (Continued)

Summary

Module 5 Assessment

General Responsibility, Prohibited Conduct and Alcohol Delivery 26 Topics | 1 Quiz

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Introduction

Responsibilities as a Licensee

Responsibilities as a Licensee (Continued)

Prohibited Conduct

Prohibited Conduct (Continued)

Disposal of Unused Liquor

Hours of Service

Lighting Requirements

Required Signs

Required Signs Examples #1

Required Signs Examples #2

Required Signs Examples #3

Food Service Requirements (Spirits, Wine & Beer)

Food Service Requirements (Spirits, Wine & Beer) (Cont.)

Food Service Requirements (Beer & Wine Restaurant)

Can guests take alcohol home?

What are the Rules for Advertising

Do I have to sell liquor at a certain price?

Delivery Requirements

Prohibited Places for Delivery of Alcohol

Delivery Best Practices

Alcohol Delivery Safety Guidelines – Driving

Alcohol Delivery Safety Guidelines – Delivery

Delivery Refusal & Managing Confrontational Situations

Summary

Module 6 Assessment

Download Materials 1 Topic

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Lesson Content

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Download Materials

Security Check 1 Topic

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Security Check

Washington Final Quiz – English