Arizona Liquor Training - Management On & Off Sale

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Course Content

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Making changes to and deactivating a liquor license 20 Topics | 1 Quiz

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0% Complete 0/20 Steps

Introduction

What is a Liquor License?

What is a Liquor License? (Continued)

Liquor License Application Requirements in Arizona

Liquor License Application Requirements in Arizona (Continued)

Understanding License Modifications and Deactivation

Understanding License Modifications and Deactivation (Continued)

The “Capable, Qualified, and Reliable” Requirements for Licensure

Controlling Persons

Ownership Structures

Ownership Structures (Continued)

Understanding Ownership Structures and Liquor Licenses

AZ DLLC Application Approval Process

AZ DLLC Application Approval Process (Continued)

Local Government Approval of Liquor License Application

Local Government Approval of Liquor License Application (Continued)

Distinction Between the Director and the Board

License Application Protests

Protest Procedure

Protest Procedure (Continued)

Module 1 Quiz

Law Enforcement Regarding Spirituous Liquor 16 Topics | 1 Quiz

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Liquor Inspections

Liquor Inspections (Continued)

Your Inspection Rights

Appeal Rights

Recognizing Common Liquor Law Violations

Recognizing Common Liquor Law Violations (Continued)

Compliance Meetings and Actions

Compliance Meetings and Actions (Continued)

Office of Administrative Hearings

Grounds for Suspension or Revocation of License

Grounds for Suspension or Revocation of License (Continued)

Registrar’s Actions

Administrative Liability in the Context of the Arizona DLLC

Criminal Liability in the Context of Arizona DLLC

Civil Liability in the Context of Arizona DLLC

Module 2 Quiz

Licensed Premise 13 Topics | 1 Quiz

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Diagramming Licensed Premises in Arizona

Diagramming Licensed Premises in Arizona (Continue)

The Importance of Diagram Quality in Licensing

Floorplan Features

Alterations to Licensed Premises

Alterations to Licensed Premises Process

Changing the Name of Your Business

Patio Requirements for Licensed Premises

Patio Requirements for Licensed Premises (Continued)

Unlicensed Locations and BYOB

Application Processing

Unlicensed Business Establishment or Premises

Seizure and Forfeiture

Module 3 Quiz

Liquor License 15 Topics | 1 Quiz

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Posting the Liquor License

Required and Optional Signs

Optional Signs

Warning Signs and Display of License

On-Sale Retailers

Liquor License Renewal Methods

Renewal Instructions

License Types

Renewal Periods

Liquor License Record Keeping Requirements

Record Keeping (Continued)

Audit Compliance and Document Requirements

Audit Compliance and Document Requirements (Continued)

Employee Records

Change in Active or Nonuse Status

Module 4 Quiz

Management Requirements 15 Topics | 1 Quiz

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Defining On-Site Manager and Responsibilities

Qualifying the Manager

Managing Employee Safety

Managing Employee Safety (Continued)

Ensuring Customer Safety

Ensuring Customer Safety (Continued)

Ensuring Employee and Customer Safety

Ensuring Employee and Customer Safety (Continued)

Changing Managers and Meeting DLLC Reporting Requirements

Changing Managers and Meeting DLLC Reporting Requirements (Continued)

Changing Agents in a Licensed Establishment

Changing Agents in a Licensed Establishment (Continued)

Navigating Ownership Restructure and Regulatory Compliance

Locating Forms and Required Reporting

Locating Forms and Required Reporting (Continued)

Module 5 Quiz

Spirituous Liquor Marketing 9 Topics | 1 Quiz

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Coupons and Rebates

Understanding Coupon Regulations

On-Sale Coupon Exceptions

Promotional Items and Sampling Limits

Happy Hour Regulations

Happy Hour Regulations (Continued)

Restrictions on Business Practices of Alcohol Producers and Wholesalers

Restrictions on Business Practices of Alcohol Producers and Wholesalers (Continued)

Module 6 Quiz

General Business Practices 24 Topics | 1 Quiz

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Sources of Spirituous Liquor – Legal Requirements

Sources of Spirituous Liquor (Continued)

Retail Delivery of Spirituous Liquor

Retail Delivery of Spirituous Liquor (Continued)

Retail Delivery – Additional Information for Off-Sale Privileges

Credit Purchase of Spirituous Liquor – Legal Restrictions

Internet Sales & Residential Shipping of Spirituous Liquor in Arizona

Order and Recipient Requirements

Understanding Registered Alcohol Delivery Contractors

Registered Alcohol Delivery Contractors (Continued)

Off-Premise Storage of Spirituous Liquor

Wholesaler-Retailer Relationship

Sampling Privileges and Licensing Policies

Priority in License Allocation

Special Events and Auction of Spirituous Liquor

Special Events and Auction of Spirituous Liquor (Continued)

Food and Wine Clubs

Food and Wine Clubs (Continued)

Cooperative Purchases in the Liquor Industry

Wholesaler’s Role

Locking Entrance to Licensed Premises and Private Parties

Limiting Service to and Consumption of Spirituous Liquor by Employees

Owner Service and Consumption of Spirituous Liquor

Module 7 Quiz

Disorderly conduct and acts of violence 22 Topics | 1 Quiz

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Disorderly Conduct

Reporting Acts of Violence on Licensed Premises

Reporting Acts of Violence on Licensed Premises (Continued)

Recognizing Disorderly Conduct and Acts of Violence – A Management Perspective

Recognizing Disorderly Conduct and Acts of Violence – A Management Perspective (Continued)

Manager’s Role in Resolving Disorderly Conduct

Manager’s Role in Resolving Disorderly Conduct (Continued)

Dealing with Employee Conflicts – A Manager’s Approach

Dealing with Employee Conflicts – A Manager’s Approach (Continued)

Managing Employee-Customer Issues – Effective Strategies

Managing Employee-Customer Issues – Effective Strategies (Continued)

Managing Customer-Customer Issues – Effective Strategies

Managing Customer-Customer Issues – Effective Strategies (Continued)

Employee Against Employee Conflict Scenario

Employee Against Employee Conflict Scenario (Continued)

Employee Against Customer Conflict Scenario

Employee Against Customer Conflict Scenario (Continued)

Customer vs. Customer Conflict Scenario

Customer vs. Customer Conflict Scenario (Continued)

Module 8 Quiz

Course Summary 8 Topics

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Title 4 Manager’s Final Quiz

Arizona Liquor Training – Management On & Off Sale

Course Content